You have 100 days from the day your order is delivered to decide. If it is not right for you, send it back for a full refund of what you paid. No restocking fee, and we cover the return postage.
We ask for 100 days because a device like this takes time to get used to. Most people need a few weeks before they know. We would rather you took that time than returned it in the first week.
Please include the charging case and the accessories that came in the box where you still have them. We will not refuse a refund because an item shows ordinary use — that is what the 100 days is for.
We refund to your original payment method within 5 business days of the return arriving with us. Your bank may take a further 3 to 10 days to show it, depending on the card.
We refund the full price you paid, including any shipping you were charged. We do not deduct a restocking fee or a return shipping fee.
Email hello@flysoundusa.com within 14 days of delivery with a photograph. We ship a replacement straight away and you do not need to return the damaged item first.
Every order carries a 1-year warranty against manufacturing defects from the date of delivery. If something fails in normal use within that year, email us and we will repair or replace it at no cost. The warranty does not cover loss, accidental damage, water submersion, or damage caused by misuse.
If your order has not shipped yet, email us and we will cancel it and refund you in full. If it has already shipped, treat it as a return under the 100-day policy above.
If you would like a replacement rather than a refund, say so in your email and we will arrange it at no extra charge.
Email hello@flysoundusa.com or call (302) 271-0679. A real person answers.