Shipping is free on every order within the United States. There is no minimum.
Orders placed before 2pm ET on a business day are processed the same day. Orders placed later, at weekends, or on public holidays are processed the next business day.
You will receive a confirmation email when you order, and a second email with tracking as soon as the parcel is collected by the carrier.
| Destination | Processing | Delivery |
|---|---|---|
| Continental United States | 1 business day | 3 to 7 business days |
| Alaska, Hawaii, Puerto Rico | 1 business day | 5 to 10 business days |
| APO / FPO / DPO addresses | 1 business day | 7 to 21 business days |
These are estimates, not guarantees. Carrier delays, weather and public holidays can add time.
We currently ship to addresses in the United States only, including Alaska, Hawaii, Puerto Rico and military addresses. We do not ship internationally at this time.
Your tracking link arrives by email when the parcel is collected. It can take up to 24 hours for the carrier to show the first scan. If your tracking has not updated after two business days, email us and we will chase it.
If tracking shows delivered but you do not have the parcel, check with anyone else at the address and your immediate neighbours first, then email us. If a parcel is genuinely lost in transit we will send a replacement or refund you in full. You do not have to argue with the carrier yourself.
If you notice a mistake in your address, email us immediately. If the order has not shipped we can correct it. If it has, we will help you redirect it with the carrier, though we cannot guarantee they will allow it.
Email hello@flysoundusa.com or call (302) 271-0679.